FAQs

What are your Returns and Refunds Policy?

We have changed our policy of refunds. From the 5th of April, customers will be able to and entitled to claim full refunds on damaged goods with valid proof or return if they are not satisfied with their purchase or for another matter. Please note, we only allow full refunds if they have labels and tags still attached. The refund will be issued once we have received back the product/s. You will have to enquire about a refund within the first 4 days of the delivery of your order and a further 14 days to send the item/s back to us at Pro Football UK.

For refund procedures, customers will need to get in touch with us via email (profootballuk1@gmail.com).

Delivery Process 

Delivery will take 7-10 DAYS depending on location in normal cases. If not received within 14 days, please be sure to contact us. We will be with you every step of the way. Tracking information is also provided. Due to the Pandemic, please be aware that SOME deliveries may take upto 28 days or perhaps more in some cases.

Why do some products have no or blurred logos/brands?

Some products may have blurred or no logos of their respective brands due to copyright issues, be assured they have all features. For further pictures, feel free to contact us anytime.

Authenticity of Products

Our goods are not authorised by their respective brands. HOWEVER, this doesn't mean they are fake. Our products are the same quality as official replicas sold by clubs in high street retailers and elsewhere. Products arrive in sealed packages with their original labels and tags100% satisfaction is guaranteed or you get your money back! 

Contact Details

For further enquiries, contact us on:

Instagram: @Profootball.uk

Twitter: @ProFootball_UK

Email: profootballuk1@gmail.com